At UMAROCS, we are committed to delivering your order safely and on time. Please review the details below regarding how we process and ship your purchases.

Order Processing
Once your order is placed, it will be processed within 2 to 5 business days. During this time, we prepare your item, conduct quality checks, and package it for shipment. Custom or made-to-measure items may require additional processing time depending on the complexity of the request. If extra production time is needed, we will notify you via email.

Shipping Time
Shipping times may vary based on your location. After your order has been processed and shipped, you will receive a tracking number so you can follow the delivery progress. Standard delivery times typically range between 7 to 20 business days, depending on your region and local customs procedures. Please note that delays may occur due to external factors such as weather conditions, customs inspections, or carrier delays.

International Shipping
We are proud to offer worldwide shipping. International orders may be subject to customs fees, taxes, or import duties determined by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information on potential fees.

Shipping Costs
Shipping rates are calculated based on your delivery location and the total weight or size of the order. You will be able to review your shipping cost during checkout before completing your purchase.

Tracking Your Order
Once your order has shipped, we will send you an email with your tracking details. Tracking updates may take 24 to 72 hours to appear after dispatch. If tracking information seems delayed, please allow time for the carrier to update their system.

Shipping Delays
While we work to ensure timely delivery, delays may occasionally occur due to customs clearance or courier handling. These circumstances are outside our control, but we will support you in tracking and resolving shipping issues whenever possible.

Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue. For damaged items, please include your order number and clear photos of the item and packaging when reaching out.

Contact Us
If you have questions about your order status, shipment, or tracking, please contact our support team. We are here to help ensure your experience is smooth and worry-free.

Email: buyumarocs@yahoo.com
Phone: +92 314 6997464