At UMAROCS, we want you to feel confident and satisfied with every purchase. If your item does not meet your expectations, we are here to help. Please review the return and exchange details below to ensure a smooth experience.

Eligibility for Returns
We accept returns for items that are unused, unworn, and in their original condition. All tags, packaging, and accessories must be intact. Return requests must be made within [Insert Days, e.g., 14 or 30] days of receiving your order. Items that show signs of wear, damage, alteration, or use may not be eligible for return.

Items Not Eligible for Return
Some items cannot be returned due to their nature. Custom-sized or specially made items are non-returnable, as they are crafted specifically for you. Items marked as final sale or clearance are also not eligible for return. Leather-care products and accessories that have been opened or used cannot be accepted back.

Exchanges
If you would like to exchange your item for a different size or style, please contact us before sending the product back. We will confirm availability and guide you through the exchange process. Exchanges are processed once the original item is received and inspected.

Return Shipping
The customer is responsible for return shipping costs unless the received item was damaged, defective, or incorrect. We recommend shipping returns with a trackable service to ensure safe delivery. If the return is due to our error, we will cover the return shipping cost.

Refund Process
Once your return is received, our team will inspect it and notify you regarding approval. If approved, your refund will be issued to your original payment method. Refunds typically take 3 to 10 business days, depending on your bank or payment provider. Original shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong product, please contact us immediately. Provide your order number along with clear photos of the issue. We will resolve the matter promptly through a replacement or refund, depending on your preference.

How to Contact Us
If you need to request a return or exchange, or if you have any questions, please reach out to us. Our team is ready to assist you with any inquiries or concerns.

Email: buyumarocs@yahoo.com
Phone: +92 314 6997464